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Remote Valet IT Support
In the last 5 years organizations of every genre have experienced an “exodus” in the old-school model of the “In-House IT Guy or Gal”. Today’s model of IT support for your organization is Remote Support. When support issues arise our representatives can virtually support your every need from anywhere in the world.
- Currently no geographic restriction for remote support.
- We have found that 90% of all IT support matters can be handled remotely.
- Each support need is fully documented and ticketed for fulfillment purposes.
- Billed by 15 minute intervals.
- Client Support Log is documented and billing is issued the first week of the following month.
Onsite Valet IT Support
- Currently offering onsite support anywhere within a 3 hour radius of Wilmington Delaware.
- Please note that should prospect have a need for onsite support beyond our 3 hour radius and the prospect looks to be relationtionally promising, we will recruit local IT support representatives in their area. We would require 30 days to search out, vet and onboard local representative.
- Each support need is fully documented and ticketed for fulfillment purposes.
- Billed by 15 minute intervals
- Half rate … travel time is billed one way.
- Client Support Log is documented and billing is issued the first week of the following month.
Hardware / Software Solutions and Consulting Fulfillment
This is pretty self-explanatory. Software. Hardware. Not sure what you need? Don’t have time to investigate the mass variety of possibilities and tech solutions out there? Whatever the tech need of your organization, EndUserValet is at your service.
- Investigate client needs on behalf of client.
- Option presentation with pricing.
- Order, installation, and training where necessary.
Data Backup
Data is more than data, data is treasure. You will sleep better at night knowing that your data is secure through enterprise grade multi-point cloud and local redundancy. OK, we realize that last phrase was over the top “tech-ese” so drop us a line and we’ll talk tech in plain language in which everyone can understand and relate.
- Free remote assessment is available.
Google Suite Migration and Administration
Still on Outlook, Microsoft Office or any other productivity platform that resides on your local hard drive? Have you been longing to “migrate your life to the cloud”? If so, you’ll be happy to know that we are Google Evangelists and for good reason … they are the best at Cloud Based Productivity Solutions. A “migration” may sound scary, but it’s not. We’ll walk you through the process, fully train you and support you along the way. We’re EndUserValet, and we’re here to serve you.
- All migration and administration is by way of remote support.
Data Breach Mitigation / PCI Compliance
This area of Service is of special interest for anyone, any business or any organization that handles electronic / digital payments via the Internet. Crime fighting statistics in the last decade clearly evidence that crimes are no longer predominantly committed via physical break in … it’s now all cyber-break ins. This is known as a “breach”. Are you secure? Are you covered in the event of a breach? The best offense is a great defense and EndUserValet has the playbook for Data Breach Mitigation.
- Free remote assessment is available.
Remote Monthly Valet Service
- Device Log
- Log every device and User Profile
- Update quarterly with company Admin
- Server / Workstation
- Disk Defrag
- Disk Cleanup
- Desktop and Application Cleansweep
- Removal of unauthorized Software / Applications
- Free remote assessment is available.
